PTR record

I recently switched to Comcast Business to run my domain, sanacacio.net. Although I set up a PTR record at my DNS provider, dyndns.com, reverse lookup is still pointing to 173-163-247-206-BusName-albuquerque.hfc.comcastbusiness.net.

Please tell me how to proceed with a request to Comcast to correct this.

Thanks very much.

Responses

Comcast_Josh

Official Employee

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9 Messages

1 year ago

Sorry to hear about this but I'd love to help out. Could you please private message me your full name and the address of the business?

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user_gljo12

New Contributor

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6 Messages

@Comcast_Josh Thanks very much. Here is the information:

[Edit: PII]

[redacted]

domain name: sanacacio.net

static ip: 173.163.247.206

(edited)

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1 year ago

0

Comcast_Josh

Official Employee

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9 Messages

(Edited: PII), this is public. Please delete that and private message us the information.

(edited)

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1 year ago

0

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user_gljo12

New Contributor

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6 Messages

@Comcast_Josh How do I send you a private message?

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1 year ago

0

Comcast_Marcos

Official Employee

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41 Messages

@gljohnson, In order to get started can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?

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1 year ago

0