PTR Record Needed

OK, sounds good. We can help! To get started, please initiate a chat message {PM} with us. Please include your first and last name, the name of the business, the address and either the phone number or account number associated with it. We will go from there.

To initiate a chat with us, please click on the chat icon in the upper right-hand corner of the page and then search and select Xfinity Support. Let me know if you have any trouble. Thank you. 

Hmm. OK, thank you for letting me know. Let's see if the following steps help:

•    Click "Sign In" if necessary
•    Click the "Peer to peer chat" icon or https://comca.st/3qsCH3I
•    Click the "New message" (pencil and paper) icon
•    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•    - An "Xfinity Support" graphic replaces the "To:" line.
•    Type your message in the text area near the bottom of the window
•    Press Enter to send it

I will let you know if/when I see your private chat message come through. If you have any additional difficulties, please let me know here in this thread.

Thanks so much for the screenshot!  Can you tell me if you are able to click the support tab?  From there are you able to send us a message?

That certainly is odd.  Can you tell me if you refresh the page, are you able to send us a message then?

Opening a new page did it.  

Does it look like you have the option to message us now? If so, feel free to initiate the message, that way we can reply from there.