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In a conundrum! What to do after domain has been verified??
I am in a conundrum. My website, DNS Services, and Email was handled by Birch and Registration handled by Netsol. The domain is texasautotrim.com. Through Comcast I initiated transfer of domain, so I could use our existing domain name, and had to have ownership verified manually by Tier 2. This was done 2/2/2015. Today I started to make the necessary changes to totally move everything from Birch to Comcast. Per Comcast Support today I have called Birch and had them add the MX records for our Comcast email account to their settings. I left Birch's MX records intact. Birch said I did not have to do anything to the Website ((DNS)A) Record on their side..which points the domain name to one of their IP addresses (209.238.138.18), but that I did have to change the DNS settings at Netsol to point to Comcast DNS so I changed the DNS Servers in Netsol to point to the Comcast DNS servers, totally eliminating the Birch DNS server entrys. Netsol is saying that I do not need to actually transfer the domain registration to Comcast to use Comcast for the website hosting and email services. Comcast is saying that in order to use website hosting and email thru Comcast I have to contact Netsol and get an authorization code (indicating a domain registration transfer as far as I know). I know that I cannot manage the website, texasautotrim.com, through Comcast but I can manage advanced DNS records. I can manage the Comcast default site, texasautotrim.comcastbiz.net as well as its advanced DNS records. On texasautotrim.comcastbiz.net Advanced DNS records I see this message:
There is no Domain Name registered with Comcast that points to this web site. If you wish to point a domain name (registered through another company) to this web site, please make sure to use the following name servers: and it has a list of all of the records I can change and what they are currently set to.
It may take some time (up to 4 hours after registration) for your domain name to resolve. Until then, you can use texasautotrimcomcastbiznet.web.siteprotect.net to test your site.
On texasautotrim.com advanced DNS records I see this message: There is no Domain Name registered with Comcast that points to this web site. If you wish to point a domain name (registered through another company) to this web site, please make sure to use the following name servers: and it has a list of all of the records I can change and what they are currently set to.
I cannot see our website by FQDN but can see it thru IP. I can also access our Birch provisioned email associated with our domain name thru both Outlook and Webmail. I can access our Comcast provisioned email from the same domain name thru both Outlook and Webmail. I really need some advice on what I need to do now. I know my stuff when it comes to deskside and application support, but am lost when it comes to this!
Thank You,
Raymond M. Day, MCSA
Remedy Computer Services
832-398-2878
rday1969@verizon.net
VBSSP-RICH
Advocate
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1.4K Messages
10 years ago
Hello rday1969 and welcome,
As far as your texasautotrim.com domain is concern, I see the following:
10 mx01.biz.comcast.net.
This looks fine for you to send to this domain name. However it is highly unlikely that these are the correct MX records and if you log into your Business Class Portal Admin account, then click on Email under Manage Services, click on View DNS Info to find the correct MX records for your specific texasautotrim.com domain.
50 mx03.biz.comcast.net.
bdns.cs.siteprotect.com.
You should have a NS records in here from the above View DNS Info list.
2015020702 172800 900 1209600 3600
I believe you just need to make sure that all of your zone file records use what is contained for your domain listing in the Vew DNS info list.
Hope this helps you out.
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rday1969
New Contributor
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9 Messages
10 years ago
These are the values displayed under View DNS
Configuring your mail server
Mail access type DNS name
MX01
mx01.biz.comcast.net
MQ01
mx02.biz.comcast.net
IMAP
imap.w14d.comcast.net
ActiveSync
mail.w14d.comcast.net
SMTP
smtp.w14d.comcast.net
AutoDiscover
autodiscover-rd.w14d.comcast.net
ExchangeWebServices
mail.w14d.comcast.net
POP
pop.w14d.comcast.net
MQ02
mx03.biz.comcast.net
OutlookAnywhere
mail.w14d.comcast.net
• autodiscover-rd.w14d.comcast.net / autodiscover.texasautotrim.com
• imap.w14d.comcast.net / imap.texasautotrim.com
• pop.w14d.comcast.net / pop.texasautotrim.com
• smtp.w14d.comcast.net / smtp.texasautotrim.com
• mx02.biz.comcast.net / texasautotrim.com priority 50
• mx03.biz.comcast.net / texasautotrim.com priority 50.
• mx01.biz.comcast.net / texasautotrim.com Priority 10
TexasAutoTrim.comcastbiz.net
• autodiscover-rd.w14d.comcast.net / autodiscover.texasautotrim.comcastbiz.net
• imap.w14d.comcast.net / imap.texasautotrim.comcastbiz.net
• pop.w14d.comcast.net / pop.texasautotrim.comcastbiz.net
• smtp.w14d.comcast.net / smtp.texasautotrim.comcastbiz.net
• mx02.biz.comcast.net / texasautotrim.comcastbiz.net priority 50
• mx03.biz.comcast.net / texasautotrim.comcastbiz.net priority 50.
• mx01.biz.comcast.net / texasautotrim.comcastbiz.net Priority 10
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rday1969
New Contributor
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9 Messages
10 years ago
These are the advanced DNS settings as shown in the sitecontrol webhosting control panel as set by Comcast:
texasautotrim.comcastbiz.net
A 14400 facebook.texasautotrim.comcastbiz.net 216.110.146.54
A 14400 ftp.texasautotrim.comcastbiz.net 216.110.146.54
A 14400 mobile.texasautotrim.comcastbiz.net 216.110.146.54
A 14400 texasautotrim.comcastbiz.net 216.110.146.54
A 14400 www.texasautotrim.comcastbiz.net 216.110.146.54
CNAME 14400 autodiscover.texasautotrim.comcastbiz.net autodiscover-rd.w14d.comcast.net
MX 14400 texasautotrim.comcastbiz.net 10 mx01.biz.comcast.net
MX 14400 texasautotrim.comcastbiz.net 10 mx02.biz.comcast.net
MX 14400 texasautotrim.comcastbiz.net 50 mx03.biz.comcast.net
NS 14400 texasautotrim.comcastbiz.net adns.cs.siteprotect.com
NS 14400 texasautotrim.comcastbiz.net bdns.cs.siteprotect.com
texasautotrim.com
A 14400 ftp.texasautotrim.com 216.110.146.54
A 14400 texasautotrim.com 216.110.146.54
A 14400 www.texasautotrim.com 216.110.146.54
CNAME 14400 autodiscover.texasautotrim.com autodiscover-rd.w14d.comcast.net
CNAME 14400 ftp.texasautotrim.com ftp.texasautotrim.comcastbiz.net
CNAME 14400 www.texasautotrim.com www.texasautotrim.comcastbiz.net
MX 14400 texasautotrim.com 10 mx01.biz.comcast.net
MX 14400 texasautotrim.com 10 mx02.biz.comcast.net
MX 14400 texasautotrim.com 50 mx03.biz.comcast.net
NS 14400 texasautotrim.com adns.cs.siteprotect.com
NS 14400 texasautotrim.com bdns.cs.siteprotect.com
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rday1969
New Contributor
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9 Messages
10 years ago
Please DO NOT accept any responses to this thread as a solution on my behalf. If I find that a solution has been posted as a reply to this, I will accept it as a solution.
Thank You,
Raymond M. Day, MCSA
Remedy Computer Services
832-398-2878
rday1969@verizon.net
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CC_John
Retired Employee
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1.9K Messages
10 years ago
Hi rday1969. I apologize for the delay here. The issue is with your "A" records. The IP address of the "A" record points to the location of your website content. You stated the your can access the site content via IP lookup, however lookup via FQDN fails. You will need to log into the control panel with you admin userid and change the IP address of your "A"record to the IP address that points to your site content (209.X.X.X). Also the CNAME records highlighted should be removed as they point to the Comcast servers and your content is located elsewhere.
A 14400 ftp.texasautotrim.com 216.110.146.54
A 14400 texasautotrim.com 216.110.146.54
A 14400 www.texasautotrim.com 216.110.146.54
CNAME 14400 autodiscover.texasautotrim.com autodiscover-rd.w14d.comcast.net
CNAME 14400 ftp.texasautotrim.com ftp.texasautotrim.comcastbiz.net
CNAME 14400 www.texasautotrim.com www.texasautotrim.comcastbiz.net
MX 14400 texasautotrim.com 10 mx01.biz.comcast.net
MX 14400 texasautotrim.com 10 mx02.biz.comcast.net
MX 14400 texasautotrim.com 50 mx03.biz.comcast.net
NS 14400 texasautotrim.com adns.cs.siteprotect.com
NS 14400 texasautotrim.com bdns.cs.siteprotect.com
The above changes should correct the current FQDN site display issues. However if your are attempting to move site content and email hosting to Comcast, both the website content and the each email address has to be uploaded to the Comcast Servers. Here is a link to additional information on uploading content.
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rday1969
New Contributor
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9 Messages
10 years ago
Thanks for your reply Comcast_John. My goal is to discontinue all services provided to us by Birch (website hosting, emails, DNS). I still have the DNS listed in Netsol to point to Birch to keep the website up until I can get things FTP'ed over. Right now when I try to FTP to the static IP address of the site that was given to me thru the Comcast Assign a Static IP to yor domain function (216.110.146.224:21..which I assigned to texasautotrim.comcastbiz.net and texasautotrim.com thru the Comcast website control panel), I can log in successfully but when I upload our site files from a local copy on my computer it starts failing transfers, especially those contained in the www folder. I want everything to be pointed to Comcast, have Comcast do the webhosting and emails and keep Netsol as the registrar but eliminate Birch from the picture. I already have the email addresses added to Comcast and they are working fine. The domain, as hosted at Birch using their DNS, is resolving correctly now. It stopped resolving when I changed the DNS pointing thru Netsol from Birch to Comcast this last weekend..another tech friend of mine pointed this out to me so I changed it back to Birch Monday afternoon...the client has a lot of peole visit the site to get the phone number and physical address to the shop so we need the site to be accessable during migration.
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