
Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
New Contributor
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9 Messages
Tuesday, January 14th, 2020
HELP! Lost static IPs after factory reset of gateway! Need help!
We have lost our static IPs after factory reset of the gateway! Please help
Question
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Updated
6 years ago
3K
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Responses
Accepted Solution
CC_Michelle
Official Employee
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526 Messages
6 years ago
Oh no! A factory reset sets the modem back to its factory settings and will remove the static Ip access. I know how important the Ip's are to your business functions and I would love to help you get those loaded to the modem again. Can you please send over a private message with your first and last name, full service address and account number or phone number?
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cmcdonaldgraa
New Contributor
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9 Messages
6 years ago
Oh thank you! I've sent you a PM 🙂
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cmcdonaldgraa
New Contributor
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9 Messages
6 years ago
Well that was crazy.
I now have a sticker on my reset button that reads
"DO NOT PRESS"
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