Having trouble getting a reverse DNS set up

Thanks so much for taking the time to reach out to us regarding your PTR records. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I am so very sorry to hear that you have had so much trouble getting this record updated I would love to ensure that we get this PTR record set up for you. Can you please reach out through private message with your first and last name, business service address and account number or phone number?