Account / static IP / Reverse DNS

Greetings

Brand new comcast customer as of a few days ago, the company I work for setup and has all the Internet purchased at the new office location. I am unable to determine if the internet service has a static IP assigned or if it is dynamic. At the same time if the Service includes a Static IP address I wanted to find out where I can setup the Reverse DNS records for the company Email server.

if someone could let me know how to determine this, so that account correction can be made (if necessary) and point me in the direction of how to setup Reverse DNS entries for the company email server that would be wonderful.

Thanks

Responses

Accepted Solution

Comcast_Jon

Administrator

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1.5K Messages

11 years ago

Hello cobioscience,

Good conversing with you through the pm.

Thank you for the information on your new static IP range.

PTR/RDNS has been setup as requested.

Thank you and if you have any other question or can help another community member please post.

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Comcast_Jon

Administrator

•

1.5K Messages

11 years ago

Hello cobioscience,

Welcome to the forum.

Please send me the following information via pm (private message) and I can check it for you.

Your Full Name

Your Business Account number

Your Business Address

RF Mac Address (Ip-Gateway)

Additionally I can also set up the PTR/RDNS for you as well, if you have a static IP range.

Thank you

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cobioscience

Visitor

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2 Messages

11 years ago

PM Sent.

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Comcast_Jon

Administrator

•

1.5K Messages

11 years ago

cobioscience,

Thank you for the information.

We've checked this account's status and at this time it does not have a static IP range.

To get one please contact our change of service department request it. (1-800-391-3000)

For additional information on our Static IP offering please this (Link)

Thank you

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