Worst Service Ever

We cannot continue running our business with this poor quality of internet and phone. We have tried and tried, but outages are regular. So I called Comcast business to cancel service. Got confirmation of cancellation. What happens next, I get a bill for another month of service at triple the charge of what we had. Even after returning equipment. Called, I was told next billing cycle it would be corrected to disregard. Now next bill even more another months of charges and late fees. This is the worse ever. And on top of that it is useless to talk to anybody.

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user_9fffa4

New Contributor

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2 Messages

2 days ago

Add insult to injury. Just try and get soemone in then phone to talk too. Impossible unless you spend at least a hour on phone. The automated service is a joke. Just give the runaround and can’t get past talking to a fake voice in the computer.

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Comcast_Jorge

Official Employee

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44 Messages

user_9fffa4 Hello and thanks for taking the time out of your week contact our Comcast Buisness Team over our Support Forums. We are here happy for the chance to work together and make this right to make sure the billing is correct. If you could send our team a direct message with your full name, the name listed on the account (if different), the business name on the account, the phone number for the account, and the full the service address, I'd be happy to start looking into this for you.

To send a direct message:
• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

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2 days ago

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