why did our bill go up $154 with no corresponding increase in service

Our bill has increase from $109 to $263 - the service level has stayed the same, and in fact the service has degraded - there are so many outages ! Why

Responses

Comcast_ThomasD

Official Employee

•

38 Messages

3 days ago

Hello, DougONM! Thank you for joining the Xfinity Forums community and for providing your feedback. I'd know I'd be reaching out asking those questions, too! No on likes a bill increase, including me. You've reached the right place for help.

On page one of your bill, under the "Your bill explained" section is where you can find updates about what's different on this bill, compared to your earlier bills, including increases to the bill because of changes to your services. This includes details on when a promotion is ending, if applicable, and details one-time charges, like installation fees. This is where you can find out why the bill had increased compared to the previous bill.

And, as a quick reminder, you're able to personalize your services and get the plan you need now, with our latest deals on reliably fast Internet, live TV, and more by logging in online here.

Keeping the services accessible and reliable is more important than ever. Our technology and engineering teams work tirelessly to support our network operations 24/7 to ensure network performance and reliability. The best way to receive updates about your services is by using the Xfinity app, the Status Center via (https://www.xfinity.com/support/status), or by texting OUT to 266278 (COMCST):* And, if nothing is reported, you can even use the app to troubleshoot your services. Tip: Add 266278 to your phone's contact list so you have easy access to text commands. And, our team is here to help too!

*Note: Message and data rates may apply.

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