New Member
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1 Message
What is Comcast doing to be complaint with California's new ARL?
California's new click to cancel law doesn't seem to apply to Comcast. I needed to cancel for a location. I wasn't able to do it anywhere in the portal. I had to call in, get bounced between agents, and then listen to a 15 minute pitch for increased services at our other locations (and sign one up or be penalized by paying for another 30 days of service at the closed locations). The agent wouldn't talk to me about cancelling until she checked the contracts for four other addresses to see what I could be sold for those. The call took 20 minutes for such a simple task. Has anyone else in California run into cancellation issues?
Comcast_Airelle
Official Employee
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88 Messages
2 months ago
Thanks for taking the time to share your experience — we hear your frustration, and you’re not alone in feeling that the process should be easier and more straightforward.
California’s new ARL (Automatic Renewal Law) does include specific requirements for making cancellations easier, especially when services were originally set up online. While we can’t speak for the legal team directly, we can say that Comcast is actively working to align with all applicable state regulations, including those in California. That said, your experience — especially being bounced between agents and required to hear unrelated offers before canceling — doesn’t reflect the kind of support we aim to provide.
We’re really sorry the process took longer than it should have, and we appreciate you calling it out. If there’s anything still unresolved or if you’d like us to check on the cancellation status for that location, please initiate a direct message and start with your full name and address. To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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