Want Corporates Email To File A Formal Complaint About Business Class Service

I am beyond livid at this point. The constant run around the constant it's not us it's you or never following up is getting really old. Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us. NO WORD & that was after moving our issue up the chain of command and we haven't heard anything since.

And guess what.................. we are losing internet like every 2 mins daily. We cannot work like this. The amount of money you are charging for business 1 gig service is embarrassing for the level of service provided it's disgusting!!!!

I'm also very tired of speaking to people that are in another country and can barely speak english or understand the issue & when you ask to be transferred to someone in the USA they can't or won't I'm not sure which but they are not doing you any favors. You truly get what you pay for which i'm sure you're paying them pennies on the dollar to save yourself a few bucks.

I am thoroughly getting quite tired of the constant excuses or I can't find anything wrong when the internet keeps dropping. That is not us, that is You!

Responses

Accepted Solution

Comcast_Eric

Official Employee

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33 Messages

3 years ago

Hello @user_589b21, and thank you for bringing to our attention you service issues. That certainly isn't the experience we want for you, and we are happy to assist with getting the problem fixed for you!

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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user_589b21

New Contributor

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5 Messages

3 years ago

I would like Corporates email address or mailing address so I can send a written complaint directly to them. Your information above also does not work. No Results found for the shared support handle "Xfinity Support" so let's try again.

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CC_Bianca

Contributor

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18 Messages

We understand your frustration with the ongoing service issues. Please click this link https://comca.st/3SK0o5s and https://comca.st/3bAPpuc to send a message to the corporate team. The form on the second link will ask for a preferred email address where you will receive a reply from them.

I no longer work for Comcast.

3 years ago

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user_589b21

New Contributor

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5 Messages

3 years ago

Submitted the service issue but I have to be honest I do not have much faith since this has been ongoing since 2014. The 2nd link there's no where to send a direct message to corporate just more links to contact customer service which I do not want. I just want an email that will go to corporate.

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CC_Zachary

Contributor

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15 Messages

This will need to be created first before in order for our corporate team to reach out to you. Similar to reaching out us in a public thread before we request a private message thread.

I no longer work at Comcast.

3 years ago

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user_589b21

New Contributor

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5 Messages

3 years ago

Duly Noted - Thank you

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user_fc9b11

New Contributor

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1 Message

1 year ago

Comcast Business Customer Service,

I am writing to express my extreme dissatisfaction with the service provided by Comcast Business regarding a recent installation request. Approximately a month and two months ago, we submitted a request for the installation of an analog phone line at our address: [Edited: Personal Information]

Despite our prompt payment for the service, the technician sent to our location was unable to complete the installation due to the unavailability of analog ports in the building. This resulted in a significant inconvenience for our business operations, as we rely on this service for communication purposes.

Following the failed installation attempt, I contacted Comcast customer service to report the issue and seek a resolution. However, the representative I spoke to merely redirected me to our assigned sales representative. Despite numerous attempts to reach the sales representative, we have been met with complete silence. This lack of accountability and communication from Comcast Business is utterly unacceptable.

As a paying customer, we expect timely and satisfactory resolution of our service requests. The inability to reach our sales representative and the consequent lack of progress on our installation request has left us feeling abandoned and frustrated.

We demand immediate attention to this matter. It is imperative that Comcast Business takes responsibility for the incomplete service and provides a viable solution without further delay. We urge you to rectify this situation promptly and restore our faith in your company's ability to deliver on its promises.

I expect to receive a call from a Comcast representative as soon as possible to discuss how this issue will be addressed. Your prompt action in resolving this matter is greatly appreciated.

(edited)

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Comcast_PeterB

Official Employee

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27 Messages

@user_fc9b11 thank you for sharing your feedback about your recent experience. Our department completes work over this digital platform but should you desire to speak with a Comcast Business Specialist please give them a call at (800) 391-3000. Thanks for your understanding.

1 year ago

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user_589b21

New Contributor

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5 Messages

7 months ago

This is why we cancelled our contract with Comcast, they could not fix the issue or find where our node got moved to. No response from corporate, just more nonsense and let me send yet another tech out who couldn't do anything because the problem when at our location is was at Comcast's location. No one would take responsibility and then said if we come out again we'll charge you $99 fee. LOL You're going to what? That was the last straw that made my decision to cancel our contract early and NOT pay a penny in cancellation fees. Comcast is a joke. Buyer beware, they have really gone downhill over the years. I used to stand behind Comcast in the past but not anymore.

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user_25a3fe

New Contributor

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9 Messages

I can't agree more! This has been the most awful service and poor business I have ever dealt with. I am in the same boat, and level of fury. NO ONE in that company knows what they are doing. I, like you, spoke to someone that I could barely understand, but have witnesses that she did in fact say they were refunding me. I called back to find out where my refund was. The rep read her notes which said "educated client the refund would be reviewed and if approved..." NOPE, that is NOT what she said. So, did she document incorrectly because CLEARLY english is not her first language? I had an employee that was terminated within her 90 days for multiple reasons. ONE of them was she changed my Comcast agreement and put me in a 2 year contract without my consent. LITERALLY the Comcast representative said "we ASSUME" that if someone provides an account number they can make changes. ARE YOU KIDDING ME? Assume!! And you want me to pay cancellation fees?! You have lost your mind.

I would rather lick a toilet seat at a truck stop than deal with Comcast ever again!

7 months ago

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user_25a3fe

New Contributor

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9 Messages

I would also LOVE to have Corporate's number. I ask to speak to everyone's manager and I get no where. They say "it will be 72 hours before they respond." UMMMM, #1 I am not employed by comcast, I am not going to sit and wait on a phone call at their leisure, #2 that is telling to the number of complaints that they automatically need 72 hours to respond.

7 months ago

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user_7b8cc3

New Contributor

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1 Message

6 months ago

My office burned in April of 2024 - BURNED so obviously my phone and internet had to be moved. I have since moved back to the remodeled office and learned that Comcast overlapped the service for the entire 4 months and I was billed on both accounts. They claim I put this in the service order. Why in the world would I want phone and internet in a burned office that I did not have any access to? The saleman duped me talked me into a cell phone vs. a land line claiming I would save money and then when the cell phone would not turn on and I could not run my business he said oh no worries you still have your old service just plug a land line in - for obvious reasons I cannot plug a phone into a burned out building and why would I want to if I switchd to a cell phone. Because the saleman straight up lied - I was billed $2200 for 4 months of service. Comcast Customer Service will not give me the sales persons phone number [Edited: "Personal Information"]: Clearly from the email communication I tried to fix this in April they don't care. I will be filing a complaint with the UCC.

If I treated my customers like Comcast Business I would be out of BUSINESS.