Visa Gift Card

Upon signing my contract for new Business Internet I was told I will receive a $750 Visa gift card. Its been almost 4 months now and I have not received anything. Everything I call support they bounce me from one department to another and no one is able to give me an answer. If you never want to provide the $750 gift card why promote it to attract customers then. [Edited: Inflammatory]

Responses

Comcast_Nick

Official Employee

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34 Messages

1 year ago

Hey @user_c412db, thank you for reaching out to Comcast Business Support on our forums. We definitely want to make sure you get your promotional card alright and I'd love to help. On our site here, what status is it showing for the card and does it show when it will be shipped?

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user_c412db

New Member

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3 Messages

That link does not work. Anyone I call tells me to log in there and I keep telling them that the link provided is corrupt and does not open at all.

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1 year ago

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Comcast_Nick

Official Employee

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34 Messages

That makes sense and thank you for catching me up to speed. I'd like to see what is going on with the ticket and get you any updates. Can you send us a direct message so I can look into it? You can send one by clicking the "direct message" icon in the upper right corner of our forum page. Once you click on that, input our shared handle Comcast Business to send us a direct message.

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1 year ago

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user_fd6ef6

1 Message

@Comcast_Nick The link does not work as of today 4/2/2024. It spins. ComcastBusinessFulfilment.com . I tried direct and through logging into our Business account. Please advise.

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9 months ago

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Comcast_Victor

Official Employee

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14 Messages

user_fd6ef6 Have you tried clearing cache and cookies from the browser? That sometimes helps.

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9 months ago

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Comcast_Nick

Official Employee

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34 Messages

1 year ago

Thanks for trying that, it looks like it isn't opening on my end either. When you called, did you contact the fulfillment team at (800) 211-4131 or the regular tech support number?

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user_c412db

New Member

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3 Messages

Not too sure. They just opened a ticket and said they will get back to me.

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1 year ago

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user_87a0ae

New Contributor

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2 Messages

Did you ever get a reply or card from them?

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11 months ago

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Comcast Business

Official Employee

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222 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

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11 months ago

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Comcast Business

Official Employee

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222 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

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11 months ago

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user_87a0ae

New Contributor

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2 Messages

11 months ago

I never recurved my card either and it has been 4 months

[Edited: "Personal Information"]

(edited)

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Comcast_Katie

Official Employee

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34 Messages

@user_87a0ae We definitely want to make sure you get the gift card you need! When being signed into your online account, have you visited our Comcast Business Fulfillment site to track the status of your card?

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11 months ago

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Comcast Business

Official Employee

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222 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

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11 months ago

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