URGENT: Comcast Business Mobile Porting Failure – Request for Executive Escalation

I am requesting immediate assistance from Comcast Business Corporate Escalations.

I began transferring my mobile number from T-Mobile to Comcast Business Mobile on October 2, and 10 days later, the transfer remains incomplete.

I have spent countless hours with customer service, participated in multiple conference calls with T-Mobile, received conflicting information, and had several support tickets closed without resolution. I have repeatedly been promised callbacks that never happened.

This issue is now affecting my banking security. My bank recognizes a carrier change and requires reverification, but the incomplete transfer is preventing me from completing that process.

I have filed a formal FCC complaint and contacted Comcast Executive Customer Relations, but I still have no resolution or confirmed point of contact.

I am asking a Comcast Business representative to contact me privately and connect me with someone who can take ownership of this issue and coordinate directly with the appropriate technical porting team.

Please do not refer me back to general customer service. I need an actual escalation and follow-through.