New Member
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2 Messages
Unresponsive Sale Rep and Manager, broken promises, we ended up with 2 separate bills for our business
Hello, hope all is well. I'm at a loss and desperately hoping someone can hear me. After our contract ended last December, and our bill went higher. I reached out to a new local sales rep to establish a new one. He spoke of lower costs, and a promise to compensate us for the installation fee. I held onto that hope.
Instead, it feels like things are just broken promises from sale rep. A new sub-account appeared, something called "Business Voice Edge," and now, for two long months, we've been paying not one, but two bills. Different amounts, on the same account (switching between the main and sub-account). And the compensation for the installation? It never materialized.
I've reached out to the sales representative so many times, none responded. I sent an email to his manager, it led nowhere. He simply asked the same person who had ignored me to respond.
I reached out to agent online and they kept sending me back to the same number 800-741-4141. But my problem isn't with the BVE itself, it's with broken promises, 2 separate bills and different amounts.
My last resort to post here, can you direct me to someone who will listen, who will understand the frustration of being let down? I'd prefer to communicate in writing, to have a clear record of what's been said.
Thank you
Comcast_Marshante
Official Employee
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1 Message
17 days ago
Hello @user_a6af1b, Thank you for reaching out and leaving a post. I hope your day is going well. I do apologize for the experience you have had while trying to get support. You have reached the right team. If you could send our team a direct message with your full name, business name, and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select " comcast_business_community". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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