Unjustified Price increase, unless you are going Bankrupt according to the Terms of our Agreement.

I don’t get it. Raising my monthly rate by $25—while I’m under contract—just to push me toward your wireless phone service? Especially after you dismissed a competitor’s wireless hotspot as an unreliable solution? It’s inconsistent, and it suggests your company is overspending. Your service is indistinguishable from competitors’, and this feels eerily similar to the DSL collapse.

What makes this even more frustrating is that I’ve already had to deal with a $150,000 billing error across my office locations due to automatic withdrawals. Now, you can’t even wait five months until my contract ends to raise prices?

It’s disappointing. If your company is this desperate for cash, enjoy the extra $25 per point while it lasts—because in five months, a competitor will likely match your old rate, and that’s where this will end. Whom ever made this decision, they are covering up a bad decision. I may even switch before you May Earnings call. Good luck.

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Comcast_ThomasC

Official Employee

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56 Messages

23 days ago

Hello @user_d83ba7

I'm afraid we cannot make plan changes on this platform to lower your cost. Please contact our support line

(800) 391-3000 to speak with a sale representative. We have some amazing expert who can find a plan that meets your business needs and budget. Thank you for participating in our business forum.

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user_d83ba7

New Member

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3 Messages

That response is frustrating,
After nearly 10 years of discussions and 3 years as a customer, it's disappointing that the only way to recover my original pricing requires a full migration of my cellular services—something that isn’t worth the time or effort. Litigating $25 per point isn’t worth it either, but the principle of the matter is.

Trust can only be sold once. It took years for Comcast to earn my business, and in one decision, that trust is gone. It’s unfortunate, but I’ll be returning to a competitor who values long-term relationships over short-term pricing tactics. Once lost, loyalty doesn’t come back.

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23 days ago

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Comcast_ThomasC

Official Employee

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56 Messages

@user_d83ba7

It breaks my heart to hear you are leaving us without the opportunity to make this right. I wish we had the ability to assist but, we cannot make any pricing changes to business accounts over social media otherwise I would jump right in to assist in lowering your price. Please give our sales team a shot at reviewing your services to see if they are able to lower your cost.

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23 days ago

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user_d83ba7

New Member

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3 Messages

Use, the $25 x 300 for the next two months to make your heart better. You are letting go of $60,000 a month, $360,000 a year over $6,000. We tried much more than a browser blog, our Customer Rep and a visit to St. Paul. You are far from bankrupt or hurting financially. Unbelievable to use your wireless aspirations to extort your internet customers - Bravo. We knew partitioning our account to home offices would reveal the truth about "Great Deal" and how "Contract Pricing" was nothing more than an empty marketing promise. Good news, we will hire someone to do the handoffs and work on all our ISP bills.

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19 days ago

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