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Thursday, November 5th, 2026 6:10 PM

Unapplied Check Payment

Hello,

I made a check payment back in March that I believe wasn't applied to our account and now we've been racking up late fees and every time I call customer service, they tell me that they don't have the ability to view the check payment I made. Three times I've called, and they say they will create a ticket number and will get back to me. However, they have never gotten back to me and when I search the ticket number, it doesn't exist. Is there an email I can contact to help me with this?

Thank you,

Justin

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1 day ago

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Comcast_Christy

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1 day ago

 

user_23c58e I’m sorry you’ve had to reach out multiple times without getting the follow-up you were expecting. I can understand your concern, especially with late fees continuing to accumulate while you’re trying to locate a payment you already made. Unfortunately, our team here has limited access to Comcast Business accounts and billing, so we aren’t able to research or trace the check payment from our end. You’ll need to work directly with our Comcast Business Billing team, as they have the appropriate account access to review the payment and determine the next steps. Our Comcast Business Customer Service team directly at 1-800-391-3000.

 

When you reach out, I would recommend having the check number, amount, date it was issued/cashed, and any previous ticket numbers available to help them research it.

 

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