Customer Service
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New Member
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1 Message
Tuesday, October 6th, 2026 1:14 PM
Unable to log in
I have tried numerous times to log in to our account. When prompted to enter our login/email address, I do, then click Continue, and it will not go further than that; it just keeps loading to that same "enter email address" page.
Question
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Updated
7 hours ago
18
3
Responses
Comcast_Janelle
Official Employee
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35 Messages
9 hours ago
Hey @user_73fbf2 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your online account. I would be more than happy to offer my assistance. Have you attempted to clear cache and cookies? You can do this if on the app through settings or on the web browser if using a computer. I would also recommend changing your password if that does not work. Here is the password reset https://idm.xfinity.com/myaccount/reset?execution=e1s1. Please let us know if these steps do not work for you.
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user_a20260
New Contributor
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3 Messages
8 hours ago
Having the same issue this morning... looks like the business account login page is broken
EDIT: tried all steps except the reset password. This doesn't seem account-specific. Different browsers, different computers, tried the IOS app. Same issue... refuses to progress to the form where I can enter a password
(edited)
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user_a20260
New Contributor
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3 Messages
8 hours ago
Found the issue. Looks like you started mandating MFA today, and it was half-baked... causing login loops.
Eventually the MFA registration phase kicked in. Disappointing lack of communication.
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