Customer Service

Get answers from Comcast Business Specialists and Customers like you

Unable to download bill

When I try to download my latest bill to PDF I get the message 'Unable to download file. Please try again.' This has been for a week now. I've also tried using different browsers but get the same message.

Responses

Oldest First

Selected Oldest First

Comcast_Jorge

Official Employee

•

48 Messages

3 days ago

user_5d1afe Hello and Good Morning! Thank you so much for using our Xfinity Support Forums and we are happy to hear from you today. I am sorry that you are having issues with downloading the bill and we are here to assist you. Have you by any chance attempted to clear your cookies and cache on the broswer you are using?

6

0

U

user_5d1afe

New Member

•

4 Messages

Just tried this and still not working

Like

Reply

3 days ago

0

Comcast_Jorge

Official Employee

•

48 Messages

Thank you so much for giving that a try! Are you having issues with any other files trying to download them by any chance?

Like

Reply

3 days ago

0

U

user_5d1afe

New Member

•

4 Messages

No, only on the comcast portal

Like

Reply

3 days ago

0

Comcast_Jorge

Official Employee

•

48 Messages

Thanks for keeping us the in the loop, do you have another browser you can test out? If not do you have an incognito or private tab you can try printing from our site again?

Like

Reply

3 days ago

0

U

user_5d1afe

New Member

•

4 Messages

Doesn't work on Chrome or a Private tab

Like

Reply

3 days ago

0

U

user_1edb8f

New Contributor

•

1 Message

1 day ago

I am getting the same message and have been trying for several days - I have tried this on chrome and edge and also on a different machine - always with the same message -

Unable to download file. Please try again

Is there something blocking this at your end?

0