New Contributor
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3 Messages
Unable to disconnect my service
I moved to a non service area and have been calling to cancel/disconnect my service since 5/1/20. One of my contracted business internet fees (equipment) increased 1/1/20. Since the "Business Services Customer Terms and Conditions" section 3.1 states that "monthly recurring charges for Internet Services shall not increase during the inital Service Term." I refused to pay the early termination fee. I have called three times and sent an eamil with a copy of my contract and the terms and conditions highlighted. I have been told that I have to speak with a surpervisior who is not available but will call me back. I have not gotten any response and my service is still not cancelled! It has now been three weeks, what can I do?
Comcast_JosephA
Official Employee
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276 Messages
5 years ago
Hello, how are you? I hope overall your Sunday is going well. I am sorry about the trouble trying to close the account and that you have not received a call back. I will be happy to follow up on your request. Are you able to send a private message? If you can include your first and last name, your full-service address, and your account number (or phone number) I can locate your account. Do you use the Comcast Business app? From the app, if you select the three lines in the left corner and go to Account Details, you can view your account number.
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