New Member
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1 Message
Unable to Cancel 3 Accounts – Original Account Owner No Longer with Company – Wakefield, MA Location
Hi Comcast Business Support,
I'm reaching out here after multiple unsuccessful attempts to resolve this through standard phone and chat support — calls are either dropped or result in indefinite holds without resolution.
We are seeking to cancel the following three accounts associated with our former Wakefield, MA location, which we have vacated:
- MA Cable: Account # [Edited: "Personal Information"]
- MA Internet: Account # [Edited: "Personal Information"]
The complicating factor is that the original account holder is no longer employed with our organization. I have attempted to link these legacy accounts to my current Comcast Business profile without success.
I am the Director of Information Technology at Kelmar Associates and am authorized to act on behalf of the company in this matter. We are prepared to provide whatever documentation is needed to verify organizational authority and proceed with cancellation — including corporate authorization letters, business credentials, or other supporting documentation your team requires.
We simply need a path forward with someone who has the account-level authority to process this. Could a member of the team reach out via direct message so we can provide the necessary details and get this resolved?
Thank you.
[Edited: "Personal Information"]
Comcast_Jonathan
Official Employee
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13 Messages
4 days ago
Good afternoon user_480314.
To send a direct message:
• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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