Transition from business to residential xfinity

Hi @Scuzy98 thanks for contact us on our business forums for help with transitioning to a residential account. While I can help with all things residential, I unfortunately cannot help with the business side. The business team would have to help out with closing the business account before moving to a residential service. At this time our awesome Comcast business peers by phone that can help out are having trouble with receiving phone calls, but you can try the Comcast Business Chat Assistant here: https://business.comcast.com/help-and-support/ They should be able to help with processing the account to close the business side. 

@Scuzy98 You are in the right forum for Comcast Business. My team manages both sides for the forums, but our access to business accounts is limited, and we are unable to make any changes. However on the residential side we have access to set up accounts and make changes as needed. If you would like I can review the residential offers and service options you have available to at least start the ball rolling on that side. Would you like me to look into those options for us? 

Ok so once the business support can receive calls again you guys can help me?