Transferring our service from Business to Residential

Question

I'm looking in to transferring our service from Business to Residential. I inquired about this briefly with Comcast this past summer & was told it can be done in just a few (kinda long lol) steps so to speak. We are under contract still with Comcast Business, but was told as long as I keep serve within Comcast there wouldn't be an ETF fee. I currently own my modem, which can handle the speed I'm at and going to. I hopefully won't have to buy another modem just to do this switch (since it's currently connected to Business)? Any help is appreciated.

CC-Michelle1 · Answer

I would like to assist with this request to transfer the services. Can you please reach out through private message with the name, address and phone number on the business account?

load97 · Answer

I sent you one this morning, but I sent you another just a minute ago in case first one got missed. Thanks.

load97 · Answer

I’m not sure why I can’t see messages of mine that you replied to in my inbox, but please email (Removed) Thank you.

steve3160 · Answer

Hello, I too am interested in switching my business account to residential.  Please let me know what I would need to do for this process to begin. Thank you, Steve C

Comcast_JosephA · Answer

Hello, I hope today has been a good day for you. I will be happy to take a closer look at your request to move from Comcast Business to Comcast Residential service. Are you able to send a private message so I can assist you further and take a closer look at your service? Please include the account phone number, your account number, and your full-service address. (with the city, state, & zip code)

load97

Transferring our service from Business to Residential

CC-Michelle1

load97

load97

steve3160

Comcast_JosephA