tracert fail 96.216.134.214

Hi, we have remote employees out of the country that can no longer VPN to our network. The tracert fails at 96.216.134.214 which is a comcast IP. How do we get this resolved?

Responses

Comcast_Christina

Official Employee

•

33 Messages

3 years ago

Hi, @user_6c86df. Thank you for bringing this to our attention. I want to look into your account and see what we can do for you. Please send us a private message with your name, business name and address in full to get us started.

Steps to send a Private Message:

Click "Sign In" if necessary

Click the "Peer to peer chat" icon or https://comca.st/3F8SHz5

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

- As you are typing a drop-down list appears. Select "Comcast Business" from that list

- A "Comcast Business" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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