New Contributor
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9 Messages
Thinking of switching to residential
I have about another year left in my business contract, but have been tempted by the gigabit speeds available on residential connections. The fact that such a connection will fit my needs for remote work and costs about the same as I'm paying now has me thinking of switching.
I had a few questions though:
- Will I have to wait until the end of my business contract to avoid an ETF if I switch? I'm willing to sign a contract for the remainder of the term.
- Does the switching process require downtime? A few hours is acceptable but if the downtime will be several days it makes it a lot harder.
- If I have more specialized needs down the line, will I be able to switch back? This is unlikely, but I don't want it to be a one-way trip.
Thanks in advance for your help, I'm not looking to switch immediately but want to know what I'd be getting into. Service has been excellent and reliable for many years now.
Accepted Solution
Comcast_Janelle
Official Employee
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23 Messages
3 years ago
@SpottedCat Thank you for reaching out on the Xfinity Business Forums tonight. We are happy to hear service has been excellent and reliable for you. Some quick answers to your questions would be:
1. Early termination fees would be assessed if canceled before the agreement ended.
2. Switching would require little to no downtime, depending on the situation the getting started kit would quick if not same day with pickup at a local store.
3. There would be no issues in converting back, both residential services and business services are allowed at addresses.
When you are ready to make changes, just let us know. We are here to help 24/7.
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