Termination Fee

On December, 12 2014 I called Comcast to get internet for my business
in Florida. I spoke with Noel Rivera. I told him I would be moving my
business at the end of March 2015 so I just needed service for 3 1/2
months. He told me that would be very expensive, but if I signed a 2
year contract it would be much cheaper. I told him I did not want to
sign a contract as I would be moving. He said when I moved I could
transfer my service to the new location under the same contract. I
told him where I was moving to was not serviced by Comcast - it was
serviced by Time Warner. He said Comcast was buying Time Warner so it
would be no problem to transfer my service. I still did not want to
sign the contract, but he assured me it would be no problem to
transfer and I should contact him directly when it was time to do that
and he would personally handle it. He gave me his direct phone number
and email address and so I signed a 2 year contract.

Toward the end of March when it was time to move I emailed and left
voice mail with Noel multiple time and never received a reply. Then I
called the main number and spoke with a woman who's name I did not
get. She said Comcast did not buy Time Warner so I could not transfer
my service, but since I was moving to an area not serviced by Comcast
I would not be charged a termination fee. She told me to return my
equiptment to my local Comcast store and my account would be
terminated. I did that and moved.

After a couple of weeks I realized I had never received a final bill,
so I logged on to the web site, saw I had $220 balance and I paid
that. It then said I had a $0 balance.

A few weeks after that I received, on the same day, a bill from
Comcast for a $1,992.75 termination fee, and a letter from a
collection agency because that fee had be charged off and sold to
them.

I immediately called and spoke with Donte Fisher. I told him all this
and he said he would have the termination fee removed. He sent me an
email with his contact info and he said he would call me back that day
when it was removed. Later that I day I got an email from him saying
the termination fee would not be removed. I called and left voice mail
and sent email but he never replied.

I then called the main number and spoke with a Rhonte Rose. He said if
I sent him a copy of my businesses' lease in my new location that was
not serviced by Comcast he would have the termination fee removed. I
did that and received no reply. Again, multiple emails and voicemails
were not answered. Called the main number again and I got Carl Nunoo.
He said Rhonte had rejected my lease because it said "Sample lease" on
the top. I had not noticed this. I contacted my landlord and she said
she printed the lease off the internet and neglected to remove that.
She sent me a new lease with "Sample" removed. I called the main
number again and spoke with a woman who's name I did not get. She said
to send the new lease to Rhonte with that explanation. I did that.
Once again, multiple emails and voicemails were not answered. I again
called and I was told that my new lease was also rejected but they did
not know why. I asked for a supervisor and was told none were
available. After insisting and insisting they went to get a
supervisor. I was on hold for 25 minutes and then I was told a
supervisor would call me that day. Three days later I have not
received a call back.

So to summarize, I was coerced into signing a long term contact with
information that was not true. I was told by 4 Comcast employees that
I would not be charged a termination fee and I was. I was promised
callbacks by 4 Comcast employees and I never got them. And now I am
saddled with a $2000 bill that has been turned over to collections and
is affecting my credit score.

Even for Comcast, who is known for horrible customer service, this is
egregious. I sincerely hope whoever gets this can help me.