Switching to residential

Thank you for mentioning that, I do not have an early termination fee. 

Okay great, please send us a direct message to get this transition taken care of. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

Thanks for trying to guide me @Comcast_Marcus . However, when I try to write a new message to "Xfinity Support", there is no such user popping up. Is there another account that I could message to get this started? 

I'm sorry @BaySurfer for business account you would want to search Comcast Business, not Xfinity Support. But unfortunately our team will not be able to help with transferring the commercial / business account to a residential account as we do not have the access to close the commercial account. For this you would have to call into our business support team. Their number is listed here: https://business.comcast.com/ 

It is two separate teams that you would be dealing with, however we can still try and be as proactive as possible to ensure limited downtime. The residential account can be created on our end which would allow us the opportunity to personally speed up the process.