Support chat greyed out?

I need to chat with support but the chat option is greyed out despite saying "Get billing help, troubleshoot your connection, and more - day or night." Why isn't chat available?

Responses

CC_Alexandrea1

Trusted Forum Contributor

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2 Messages

1 year ago

Hello @MMJarhead Sorry to hear that the chat is not available on your end. Are you able to send a private message?

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Ater117

New Contributor

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1 Message

1 year ago

I am having this issue as well!

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Comcast_Krista

Official Employee

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14 Messages

Hello @Ater117, thank you for taking the time to reach out on social media. I'm sorry to hear you're not able to chat with a representative. I'd be happy to help with your account concerns.

To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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1 year ago

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U

user_d7d07f

New Contributor

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1 Message

6 months ago

I need to chat with a customer service rep as well but have the same problem...unable to access chat because it's greyed out as described

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Comcast_Gabby

Official Employee

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34 Messages

Hello, @user_d7d07f. When trying to chat are you logged in?

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6 months ago

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