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kbg222
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New Contributor

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5 Messages

Wednesday, February 5th, 2025 1:34 AM

Support Article Accuracy

I visited this support article:

https://business.comcast.com/support/article/account-management/cancel-or-make-changes-to-your-comcast-business-service#cancel-your-service

That web page clearly states, "Please note, you may only cancel your service by calling us at (800) 391-3000 from 8:00 am - 7:00 pm, local time."

I just called that number before 530pm, entered my account number, stated I wanted to cancel service, and was given a message at 5:25pm that I had to call back during normal business hours. Those "normal business hours" were not stated on the message and they do no match what is on the link I posted.


How am I as a customer supposed to know the accurate information needed to cancel my account? Is that publicly available or should I keep guessing about your real hours and call back over and over?

Question

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Updated 

2 months ago

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Comcast_Vianney

Official Employee

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32 Messages

2 months ago

 

kbg222,

Thank you for reaching out. I appreciate you taking the time to call Comcast Business. That said, I understand it indicated you called outside the business hours when it was only 5:30 PM. I agree that it is certainly a frustrating thing to have happened to you. Was this your first time calling? Have you called before earlier in the day and receive the same message?

 

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