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New Contributor

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5 Messages

Monday, January 2nd, 2023 10:39 PM

Still showing pending order even after installation

Hello

My services were installed on 12/7/22, but the account here still shows pending. I am unable to manage my business account or setup mobile service because of this issue. How can this be resolved?

Official Employee

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27 Messages

2 years ago

Thank you very much for reaching out to us here today. That is very odd and I will be happy to check on that order for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

New Contributor

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5 Messages

@Comcast_JohnG​ Nothing shows up under Xfinity Support.

New Contributor

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5 Messages

@Comcast_JohnG​ That link is for residential service, I am looking for help with my business account.

New Contributor

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5 Messages

2 years ago

@Comcast_JohnG I am in the comcast business forum and that link is taking me to residential.