New Member
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2 Messages
Still being billed for cancelled service
I continue to receive bills for business services (phone and internet) that were cancelled 6 months ago when we closed our physical office and transitioned to remote operations. I have emailed the Account Manager assigned to my accout twice, including copies of the cancellation agreements, and have not gotten a response. I have tried calling multiple times, only to sit on hold for so long I've had to hang up to address other priorities. I am now receiving bills threatening to turn the account over to collections. I am happy to pay anything that is owed through the termination date, but need to get the bills adjusted to remove charges after the termination date. How can I get this rectified?
Comcast_Richard
Official Employee
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36 Messages
7 months ago
Hi there, @user_0fbb8f I'm very sorry for the inconvenience this is causing you. On this forum we do not have access to your business billing, you would need to contact 800-391-3000 who is able to get your account pulled up and be able to better assist you.-Richard
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user_5041f7
New Contributor
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1 Message
1 month ago
Same thing here. The only silver lining is that I switched and once this is resolved I won't have to deal with this atrociously bad scammy service. Comcast thinks they can get a few months out of us by billing us whle removing all options to contact them online, then not answering the phones in the few hours a day they work. That's not going to fly.
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