Computer (pc), tried chrome, firefox, reset cache.  I have not reset my password recently.

I just tried a password reset, password reset works successfully, however on long (after MFA received), I get the same original error.

Thanks for trying those troubleshooting steps @user_82c8f4 Can you send Comcast Business a direct message with your full name, address, and phone number on your account? To do this, just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Comcast Business" and select that profile to send us a message directly.

We're sorry to hear that this has been your experience so far. Have you tried the steps above? We also recommend reaching out to our Comcast Business sales team to help with your billing concerns as well:

(800) 391-3000.