Customer Service
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New Member
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3 Messages
Friday, September 22nd, 2023 2:13 PM
Services were suspended and made balance in full- services NOT restored still!
made a complete payment for balance due and I was told the services would be restored within an hour. It has been almost 24 hours and services have not been restored !!! Please help!
Question
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Updated
1 year ago
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Comcast_Amira
Official Employee
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57 Messages
1 year ago
Hello @user_42ab00! Thanks for reaching out to our Business forums for support with your business account. We appreciate you being a customer with us and for paying your balance due. I definitely understand the urgency of getting the services back up and running.
We may need to have you work directly with our Business Support, but we would love to see if we can get the service restored for you on our end. Please send us a Direct Message to better assist. To send us a Direct Message;
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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