New Member
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2 Messages
Security Edge - Site blocked
Hello,
I have a client that's website is blocked and shows Malware and Phishing. The site has been verified to be clean.
Please remove the following from the Security Edge list as well as the Xfinity Advanced Security list.
https://www.mplsdowntown.com
We have submitted the site to https://spa.xfinity.com but only get the initial response and nothing following.
Also please tell us the appropriate channel to contact about this in the future.
Comcast_JohnG
Official Employee
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27 Messages
10 months ago
Thank you for reaching out to us here @user_675cb5. The best option to have any blocked site removed is through the customer security team either at the https://internetsecurity.xfinity.com/help/report-abuse/ site or by contacting them directly at 1-888-565-4329.
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Comcast_JohnG
Official Employee
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27 Messages
10 months ago
Okay, that security team is normally the best option for those types of problems. You may need to contact the Business team directly at the https://business.comcast.com/help-and-support/contact-us/ site or call the 1-800-391-3000 number to see if they have different options.
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