Skip to content

New Member

 • 

1 Message

Tuesday, October 10th, 2023

Salesforce integration or API?

Is there any way to integrate our CDR Data (call records log) easily with Salesforce? 

Oldest First
Selected Oldest First

Official Employee

 • 

34 Messages

2 years ago

Hello there @user_b26368 ! I checked to see if we have any information on a specific process for integrating CDR Data into Salesforce, but we don't, unfortunately. However, we have instructions on how to download your CDR Data into a CSV file here : https://cdn.business.comcast.com/~/media/business_comcast_com/PDFs/getstarted/Technical%20Administrator%20Guides/CB_BVE_CDR_Rev_12.16.pdf.pdf?rev=a8b0d3b5-8104-4174-9f4d-55b1bee68bf9

 

And I was able to find this information on importing data into Salesforce: https://help.salesforce.com/s/articleView?id=sf.import_with_data_import_wizard.htm&type=5

 

Perhaps that may get you pointed in the right direction!