Salesforce integration or API?

Is there any way to integrate our CDR Data (call records log) easily with Salesforce?

Responses

Comcast_Frank

Official Employee

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27 Messages

1 year ago

Hello there @user_b26368 ! I checked to see if we have any information on a specific process for integrating CDR Data into Salesforce, but we don't, unfortunately. However, we have instructions on how to download your CDR Data into a CSV file here : https://cdn.business.comcast.com/~/media/business_comcast_com/PDFs/getstarted/Technical%20Administrator%20Guides/CB_BVE_CDR_Rev_12.16.pdf.pdf?rev=a8b0d3b5-8104-4174-9f4d-55b1bee68bf9

And I was able to find this information on importing data into Salesforce: https://help.salesforce.com/s/articleView?id=sf.import_with_data_import_wizard.htm&type=5

Perhaps that may get you pointed in the right direction!

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