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New Member

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1 Message

Thursday, May 26th, 2022 4:42 PM

repair down lines

[Edited: "Personal Information"].  A large truck ripped down the comcast lines that were anchored on our back building.   We tied them off to get them off the ground but we them resecured with an anchor to the building.  A comcast repair person was here for another ticket and said they requested this for us but it's been some time and no one has done the repair.  Water is getting inside the building where the anchor pulled.  We cannot restucco until the anchor is installed and wires rehung.  Thank you.  

Contributor

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20 Messages

3 years ago

Hello, @user_542473 Thank you so much for taking the time to reach out to our Comcast Business support team! I am very sorry to hear that this has not been resolved yet. You have reached the right place to get this fixed. Also, for future reference please do not post any personal identifying information on the public forums for your security.

 

Please send us a DM with your full name and address to get started! 

 

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The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.

 

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New Contributor

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1 Message

1 year ago

my outside lines are down

Official Employee

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92 Messages

@user_4ca15c Oh no! We appreciate you taking the time to reach out to us here on our Comcast Business Forums. I'm happy to help with getting one of our expert technicians out to repair the lines. To get started please send us a DM to Comcast Business with your full name, address and phone number.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
A "Comcast Business" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it