New Contributor
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3 Messages
Renewal help - 2 yr contract ended - need a REASONABLE renewal contract
Our contract ended yesterday, our monthly charge is $194.17 for 600 mbps and 2 phone lines. The new bill is now $562.07 - a whopping $367.90 rate hike!!
I have chatted with a couple of "retention reps" both have different offers, both pushing mobile service which we don't need and don't want. The best they can come up for a renewal contract would be close to $270/month for: 300 mbps and 1 phone line...so basically pay more, get 50% LESS.
The next tier: 500 mbps and 1 phone line for $347.50 - again less speed and 1 less phone line and still paying more.
How are these reasonable offers for renewal contract? I'm sure my experience is not unusual and has been echoed by many existing customers many times over.
We've been a customer since 2016 and we can't even get a decent comparable offers to what they say "introductory rate". Existing customers are punished, not rewarded.
Would love to get assistant on this asap.
Thank you!
Comcast_Nick
Official Employee
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34 Messages
6 months ago
Hey user_4e1cfe, thanks for reaching out to Comcast Business support on our forums. We can definitely help with going over charges and basic troubleshooting. Since you are looking to make a change though, you will need to contact Comcast Business Support at (800) 741-4141.
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user_4e1cfe
New Contributor
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3 Messages
6 months ago
I also just verified that mobile coverage is NOT available at my business location, so being pushed to add the mobile service to the contract is frustrating and unnecessary.
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user_a2cdb5
New Contributor
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1 Message
3 months ago
Yup, same here. I have been a subscriber of Comcast since 2003.
Identical experience Comcast Business class contract is up. I was paying $156 a month for 800/35 (really that slow upload?), with connection pro and 1 static IP. Out of contract Comcast decided without any prior notification to raise my price to $412 a month (approaching 3x!!!!). After not being offered any renewal path the didn't involve cutting service by more than 50% and paying 20% with the service cut. This has forced me to make the decision to cancel and seek other providers. I'd prefer to keep this service, but I can get an offer for EDI at my location for $325 a month which comes with an SLA. I'd rather not switch, but Comcast has priced their coax service at a level I'm unwilling to pay. The price increase 265% in 2 years is way above inflation. My customers would fire me if I nearly trippeled my price and without warning.
Comcast is demanding that I pay an extra month of service by wanting to add a 30 day termination clause. This was not in the service contract I signed.
Its an interesting business strategy that the only place staffed with actual people is the retentions department and they seem to repeat want wireless? As a business customer when I call support I seem to get the same endless call center loops if AI saying want wireless, please reboot as a residential user.
(edited)
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