Refund checks

Our refund checks continue to be sent to the incorrect address. I received an email from Mark – Enterprise A/R Center of Excellence with Comcast Business saying they re-sent the checks (AGAIN TO THE WRONG ADDRESS).

We have changed this address NUMEROUS times over the past 3 years. This is part of the reason we have canceled service. Promises that were never delivered. What can we do to get these checks delivered to the proper location??

Responses

Comcast_Armand

Official Employee

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45 Messages

6 months ago

Hi there @user_ebf095! Thanks so much for taking the time to reach out to Comcast Business Support here on our Community Forum. We understand your frustration, and we sincerely apologize for the significant delay in receiving your refund. Three years is an unacceptable timeframe, and we are committed to resolving this issue for you as quickly as possible. You have reached out to the right team to get things ironed out for you. Please feel free to shoot us a private message with your details so that we can get to work on this for you right away.

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user_ebf095

New Member

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2 Messages

Great, how do I send you a private message?

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6 months ago

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Comcast_ThomasE

Official Employee

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29 Messages

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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6 months ago

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