recover Password Screen not working

I am trying to recover a password from the business portal and I keep getting the message "Something went wrong. Please check back later."

I tried different browsers, different machines, cleared my cache.

I have nothing but issues with your website. When I call in to support, I get transferred many times. Fis it please

Responses

Comcast_Vianney

Official Employee

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32 Messages

1 month ago

Mike_B,

Thank you for reaching out. I see you've been trying to reset/recover your password, but the page is not working as expected. I see each time you get the "something went wrong" message. Are you updating the password for your profile or another user? Are you current listed as the Primary or Manager?

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Mike_B

New Member

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5 Messages

@Comcast_Vianney Yes - I am requesting the change for the primary manager, but it doesn't work for anyone one the account

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Reply

1 month ago

0

Comcast_Vianney

Official Employee

•

32 Messages

1 month ago

Mike_B,

I'm sorry to hear about the trouble, but we got your back. I'll check the pathways available on our end. Please send me a direct message with your full name, service address, and phone number associated with your account.

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"
- As you are typing a drop-down list appears. Select “Comcast Business" from that list
- A “Comcast_Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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