ptr request

i need to set up a reverse DNS (ptr), i have called Comcast tech support but they did not know what am i talking about, i was wondering who do i need to contact

Responses

Comcast_Chelsea

Official Employee

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37 Messages

3 years ago

Hello @user_345df3! Thanks so much for taking a moment out of your night to leave a post on our business community forum! I'm sorry to hear you're having issues with setting up a reverse DNS, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), your business name, and the service address associated with your account, I'd be more than happy to look into this for you!

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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user_345df3

New Contributor

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2 Messages

3 years ago

I have messaged Comcast_Chelsea without any response, anybody else has any special number i can call Comcast to take care of it.

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CC_MichaelB

Recognized Contributor

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13 Messages

I'd be happy to help out! Can you private message me?

I no longer work for Comcast.

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3 years ago

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