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New Member
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1 Message
Sunday, October 12th, 2025
Prepaid card center
Why can't I see the status of my card I have been activated for more than 30 days and every time I try and call they can't seem to see the status of the prepaid card I was promised a $400 card to but.if anyone could help me or place give me some information about it
Question
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Updated
7 days ago
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Responses
Comcast_Jeff
Official Employee
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1 Message
8 days ago
Good morning @user_4n631a, and thanks for posting to the forum today, I hope you are having a good day so far. I am sorry to hear that you cannot see the status of the prepaid card, but you have come to the right place for assistance. When you say that you can't see the status, are you referring to the status when you check the Xfinity incentive tracker website?
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