pathping not going through our server ip

Our outlook stops sending and receiving emails due to errors. Upon pathping to our server location, it seems like comcast hayward is blocking the flow of connection to our server location. I am really frustrated as it has been disrupting our business operations for the last few weeks with inconsistent or no connection to our emails. After spending few hours with customer service, this will be my last attempt to fix this issue and if no help is provided by comcast, i will be moving my services to a different provider. 

C:\Users\Kia>pathping -4 198.23.53.42

Tracing route to mx2.supremebox.com [198.23.53.42]
over a maximum of 30 hops:
  0  DESKTOP-81M68BV.lan [192.168.86.53]
  1  192.168.86.1
  2  10.1.10.1
  3  96.120.89.133
  4  po-301-1210-rur102.novato.ca.sfba.comcast.net [24.124.159.109]
  5  be-238-rar01.fairfield.ca.sfba.comcast.net [162.151.87.25]
  6  be-397-ar01.hayward.ca.sfba.comcast.net [96.108.99.9]
  7     *        *        *
Computing statistics for 150 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-81M68BV.lan [192.168.86.53]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.86.1
                                0/ 100 =  0%   |
  2    2ms     0/ 100 =  0%     0/ 100 =  0%  10.1.10.1
                                0/ 100 =  0%   |
  3   10ms     0/ 100 =  0%     0/ 100 =  0%  96.120.89.133
                                0/ 100 =  0%   |
  4    9ms     0/ 100 =  0%     0/ 100 =  0%  po-301-1210-rur102.novato.ca.sfba.comcast.net [24.124.159.109]
                                0/ 100 =  0%   |
  5   12ms     0/ 100 =  0%     0/ 100 =  0%  be-238-rar01.fairfield.ca.sfba.comcast.net [162.151.87.25]
                                0/ 100 =  0%   |
  6   15ms     0/ 100 =  0%     0/ 100 =  0%  be-397-ar01.hayward.ca.sfba.comcast.net [96.108.99.9]

Trace complete.