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user_b8aba9
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New Member

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1 Message

Wednesday, October 21st, 2026 8:35 PM

No access to my account

I have access to the page with my email address and my password , but when I try to enter to my account, a message to an old number is made to validate it is me. I do not have that number anymore. What can I do to access my account?

Question

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Updated 

1 hour ago

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Comcast_ThomasD

Official Employee

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59 Messages

1 hour ago

 

Hello, user_b8aba9! Thank you for choosing Xfninity and joining us here on the Forums. It sounds like you need to update your contact information on your Xfinity account. When you have a moment can you follow the steps in the article and let me know if it helps? Thank you.

Update your Xfinity account contact information and preferences online

 

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