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New Contract Signed in April 2025 ~ Still Being Charged Old Rate ~Loyalty Department Issue

Hello,

Since our new contract was signed in April, our account has yet to reflect the new monthly charges. I have spoken to more than 4 people, including the loyalty department to have this fixed.

Each and everyone promised the issue was taken care of for the next billing cycle. Well, a new billing cycle has now arrived and nothing has been changed.

I don't understand why this is so difficult. If this isn't adjusted by end of day tomorrow (Monday, August 25, 2025), I am cancelling all of my business with Comcast, including my personal accounts.

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Comcast_Billie

Official Employee

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112 Messages

11 days ago

user_f922ce Thank you for taking the time to reach out to us here on our Comcast Business Forums. Our team can provide direct assistance for Comcast Business accounts in the following situations:
• Technical assistance with troubleshooting Comcast Business TV, phone and Internet services, including equipment swaps
• Provide account credits, when necessary
Due to the way business contracts are structured, our team cannot provide direct assistance with the following items, and will continue to be handled through the Comcast Business support line (800-391-3000):
• Upgrade/downgrade existing services (increase/decrease Internet speed, # of TV channels, adding/removing phone numbers, adding/removing static IPs, etc)
• Adding a line of business (TV, Internet or phone service)
• Contract renewals
• Cancellation of one line of business (TV, Internet or phone service) or an entire account
• Assistance with Business Voice Edge or Metro Ethernet lines of business

What I recommend from here is contacting our Comcast Business Loyalty team that has the special access to all the best deals at 800-391-3000. Our Comcast Business Loyalty team is awesome and are a group of specialized individuals that are dedicated to providing solutions to billing concerns such as this.

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user_f922ce

New Member

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2 Messages

Thank you but I have spoken specifically to Aneshai [Edited: Personal Information] in the Loyalty Department and she assured me everything was taken care of. When it wasn't I reached back out to her and she has ghosted me, just like every other agent.

I don't NEED any deals. I signed the contract with my price guarantee. Now I just need Comcast to honor it.

(edited)

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11 days ago

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Comcast_Billie

Official Employee

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112 Messages

user_f922ce Thank you for confirming that you have been in contact with our Loyalty team. I can work on getting a ticket opened for you, I would need to collect some account information first. Please send us a DM to Comcast Business with your full name, the address and the primary phone number for the account to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
A "Comcast Business" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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11 days ago

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