Need HELP with Comcast Biz App Continuous Crashes

I have the Comcast Business App on my Samsung Android phone. It worked great, then all of a sudden it stopped working. I opened the app and it required sign in. I signed in, the app opened and I received the error message: An Error Occurred, Please Try Login Again. I click OK and click SIGN IN again. Go through the process and I get the same error message every time!! I've already tried Uninstalling and Reinstalling the app, shutting down my phone, etc. and nothing works.

Strangely, my Xfinity App for my house started doing the same thing at the same time!!

Please help me resolve this issue!

Responses

Comcast_Frank

Official Employee

•

27 Messages

1 year ago

Hi there @SullisTowKJ ! Thanks for reaching out about your log in issue. Can you test and see if you are able to log in to the website here https://business.comcast.com/myaccount ? I want to see if we can determine if the issue is with the user ID itself or the app specifically. Also, to confirm, are you using different credentials for your home and business?

2

0

S

SullisTowKJ

New Member

•

2 Messages

Hi Frank... I had absolutely no problem accessing my Comcast Business account on the website.

My credentials for my home and business are Definitely Different!!

Like

Reply

1 year ago

0

Comcast_Amira

Official Employee

•

57 Messages

Thanks for letting us know @SullisTowKJ! To better assist you with this, please send us a Direct Message. To send us a DM:

Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Like

Reply

1 year ago