Need Help in Cancelling service

Hello,

We are closing the business but even though I have called 4 times I cannot get confirmation from Comcast that they will accept our Voluntary Disconnect Request. I sent a signed letter on Jan 5 to the e-mail address the retention department but they won't tell me if they received it. According to the "System" it does not reflect any disconnect request. So they can't help me. Not only that they told me they can't give me a physical address to send a notarized letter, there is no direct line to the retention department, there is no name or person responsible for my area. They have opened tickets but as soon as they get me off the phone they close them.

I am trying to be reasonable and give the 60 day notice, and without having to claim bankruptcy get the Early Termination Fee waived. But noone in the customer retention department wants to talk about. I figured it would be less costly for Comcast to work out a deal. Does anyone have a secret method of getting someone to talk to that can make a decision? Or has an address our law firm can send documents to? It looks like we will need to go with registered mail.

Any help would be appreciated. For the most part my comcast experience was fine but now it is turning into a nightmare

EasyStreet

Responses

Accepted Solution

CC_John

Retired Employee

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1.9K Messages

10 years ago

Hi EasyStreet. Sorry to hear that your Business is closing. The Retention at the Business Service Center will send you all of the necessary paperwork to to disconnect your Comcast Services along with instructions and the return address. The process begins after return of the Voluntary Disconnect Form is received. If there is an ETF requirement, based on your current contract, this can by addressed by the Business Service Center Retention Supervisor once the disconnectprocess has been initiated as each situation is unique.

Thank You

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Accepted Solution

120EasyStreet

New Member

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3 Messages

10 years ago

Comcast_John or Comcast_Larry where are you when we need some help?

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Accepted Solution

Comcast_Jon

Administrator

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1.5K Messages

10 years ago

Hello Maret,

Welcome to the forum.

We appreciate your thoughts and contribution to our community.

This community is one our initiative to better engage and assist our customers.

We try to do our best to serve but there are times when unforeseen event happen and causes much aggravation to our customers. We apologize for these event and appreciate the patience from you and every one of our customers.

Thank you

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120EasyStreet

New Member

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3 Messages

10 years ago

Thanks Comcast_John I have already submitted the form but no one can confirm that they received it. So I have called on numerous occassions and they have opened up CR's saying that it will stay open until the issue is resolved. I have never gotten a call back but then I login to the website to see the CR is closed and set as resolved.

All I am looking for is

1. Did they receive my disconnect request and is the clock ticking on the 60 day notice.

2. A physical address I can have the proper business closing documentation sent

3. Someone to talk to about the ETF that has the ability to waive rather than have it go to collection

Telling me to call into the same number that I have now done 4 times seems like a perfect definition of insanity

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Maret

New Member

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1 Message

10 years ago

Here you have list of all comcast executives emails feel free to email also all presidents and Comcast CEO Brian L. Roberts with your flustrations here you can find the list. I hope one day we will have more cometitors and Comcast will change their practises to disconnect the internet service.

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