My account page "Error Loading Information Please refresh the pageor try again later"

When trying to log into my new business account on Comcast to understand why I am getting a $695 outstanding bill for a service I activated 3 days ago, my account log in page shows the following after I enter my username and password (which I just registered for).

Error Loading Information

Pleaserefresh the pageor try again later

This is probably the worst experience I have ever had with an IP provider in 30 years - and the access issue is just the last straw. I won't bore you with the fun details that got us to this point over hte last month.

Responses

Comcast_Billie

Official Employee

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105 Messages

21 days ago

user_176276 Wow! I can absolutely understand the concern if you are receiving a bill for that much. I would be more than happy to take a look at the billing and see what happened. We would love the opportunity to help turn this experience around for you. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_176276

New Member

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2 Messages

I did that - and in the drop down list, "Xfinity Support" does not show up.

Also, this is the most ridiculous way of getting support. Since there is a chat icon in the bottom right of the screen. Maybe I will try that....

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21 days ago

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Comcast_Billie

Official Employee

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105 Messages

user_176276 I truly apologize, you would need to send a message to Comcast Business, not Xfinity Support.

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21 days ago

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