New Member
•
2 Messages
Moving from Comcast Business to Xfinity
Hello,
We closed our Comcast business account yesterday and are trying to move to xfinity residential (our contract ended naturally and we did not renew). It’s been rough to say the least. I’ve been routed to multiple different agents and have received conflicting information from it’ll take one hour to it’ll take 3-5 business days to you’ll have to contact your local government to get the process moving. A ticket was created yesterday and we were told that we would have to provide a utility bill in order for the address to be converted from business to residential. We provided that as well as 2 additional documents proving that the address was now residential and have still been given little information about how long the process will take or what else is needed from us to expedite this process. Any help would be appreciated
Comcast_Seth
Official Employee
•
3 Messages
12 days ago
I definitely understand how upsetting it can be to receive conflicting information like that, and this isn't anywhere close to the type of experience we want you to have, especially as you're attempting to continue services with us. Rest assured; you've come to the right place for help 👍
If you could send our team a direct message with your full name, the name listed on the account (if different), the business name on the account, the phone number for the account, and the full the service address, I'd be happy to start looking into this for you.
To send a direct message:
• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
2
0