Monthly Price Increase of 60% --- that is SIXTY PERCENT --- how is this even fathomable?????

My bad...I didn't look at my business internet expenses since last fall. August 2022 - I was paying $95.52. September...it was $144.35....and then up and up every month by a couple dollars until this month, Feb. 2023, it is $155.17. Nothing changed, no faster speed...no better modem...no added services.

HOW can you do this 60% increase to your customers? We run small businesses...and a 60% increase is simply bad business on your part.

BEWARE people...they think they can just increase rates and everyone will just continue paying. Well...I got soaked for more than $50 a month for 7 months.

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user_0336f7

New Contributor

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4 Messages

2 years ago

Interesting...I'm being told it's my fault because my contact expired. They said they sent an email notifying me of the contact ending. Do you honestly think that I would've deleted an email stating that my rates were being increased by 60%?

Also interesting...I can find every bill and dashboard email from Comcast for the past years; but, NOTHING about my contract ending. Convenient, huh?

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Comcast_Christy

Official Employee

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32 Messages

2 years ago

@user_0336f7 That is interesting. I know that a residential account can have a few email addresses attached to it, did you ask them what email address that particular email was sent to and/or if they can send it again so that you can review it?

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user_0336f7

New Contributor

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4 Messages

2 years ago

It's not a residential account - it's a business account. I have every email from Comcast Business in my email box - nothing about the contract expiring.

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user_975c11

New Contributor

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1 Message

2 years ago

I renewed my contract and had to upgrade or pay an even higher fee. I just got my bill and it's 316 almost double what I agreed to in my new contract. This is ridiculous.

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Comcast_Armand

Official Employee

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45 Messages

Hello there @user_975c11. Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so happy to hear from you and glad to assist in clarifying your bill for you. It sounds like your billing statement may have been cut and sent before the changes could be applied. We are glad to help get things straightened out for you. Please feel free to shoot us a private message with your full name and service address so that we can take a look at things for you.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Reply

2 years ago

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