Missing Payment

Needing to talk to someone about one of our bills.

Seems there is a payment missing on Comcasts end, I already contacted by email to [Edited: "Personal Information"] without response.

TIA,

Gloriana [Edited: Personal Information]

This post was created from this comment on different post

Responses

Official Solution

Comcast_MichaelC

Official Employee

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36 Messages

1 year ago

Thanks again for reaching out to us, @user_278406! I'm glad we were able to get your billing issue addressed and appreciate the opportunity to work on your account today. If you need anything, please feel free to start a new post!

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Comcast_MichaelC

Official Employee

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36 Messages

1 year ago

Hello, @user_278406! Thanks for reaching out to us on the Business Forums! I apologize to hear of the issues you are having with a missing payment. I know how frustrating it can be trying to track it down when you know it has been paid. You're come to the right place! We would like to have a closer look into this for you! Can you please click the Direct Message chat icon at the top right of the page, click on the pen and pad icon, enter Comcast Business in the "To" section of the chat and provide us with your first/last name, Full address, and account number so we may further assist you?

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