Live Chat is not/has not been working

I have tried for several days to get support through Live Chat but all I get is:

Sorry, live chat agents and callback services are unavailable right now. You can try again later or call 800-391-3000 for assistance.

Can I help you with anything else?

I am having intermittent issues on all devices where it takes alot longer then it should to load and do traceroutes etc etc.

Windows11

Linux/Unix

Android/IOS

This is happening to devices that are connected by ethernet or wifi.

I cannot RESET the gateway as it will wipeout all of my STATIC IP information and then would need to call in again.

I have rebooted and even your system's are unable to remotely reboot my gateway as it cannot find it even though it is the CGA4332COM

Also if I am connected to a VPN or not connected to my VPN it makes no difference

Thank you,

Joseph [Edited: "Personal Information"]