I've been attempting to cancel with no communication back

I am a Comcast Business customer ([Edited: "Personal Information"]). I placed my order on September 15, 2026. Comcast shipped the required router via UPS (tracking [Edited: "Personal Information"]), and on September 17 UPS returned it to Comcast after a delivery exception. Comcast never reshipped the equipment, and I have never received working service.

I have called Comcast Business to cancel at least five times over the past three days and could not reach anyone who would process the cancellation. On September 30, 2026, I submitted a written cancellation request online.

I am requesting that Comcast cancel my account immediately, effective no later than September 30, 2026, waive any early termination fee because Comcast failed to provide the service, and refund all charges under the Comcast Business 30 day money back guarantee. I also ask that no charges be sent to collections.